MULTICHANNEL INTERACTIVE DIGITAL SOLUTIONS

iVoice

  • Personal and persuasive
  • Increased response and conversion rates
  • Professionally recorded voice messages
  • Offers customers multiple options including live connection to an agent

iSMS

Unlike conventional SMS – interested customers are connected to an agent immediately Transforms a one-way sms notification or marketing lead into a live interactive encounter with the sender. Hot Lead transfer increases response and conversion rates!

iMail

Turn conventional email campaigns into engaging interactions or instant customer service for those with enquiries to statements or announcements

iUSSD

Interact with customers for pre-vetting, conduct affordability checks, customer surveys, authenticate, collect affordability information

iMMS

Send interactive MMS Statements

  • Customers can immediately connect to agent to make queries on statements or take up an offer

Self Service

  • Optimise performance with “unified” self-service apps across multiple channels
  • Empower your customers with self-service status of claims, payment dates, account top-ups, employee roll call

iConnect

  • Turn conventional short or longcodes (Please Call Me’s) into interactive Codes
  • Hot Transfers to optimise response/conversion rates
  • Calling customers back result in a loss of up to 45%

iWeb

  • Make the “call me back’ facility interactive with customers connecting to an agent immediately
  • Avoid web site drop off by initiating a phone call to your customer and assist them to complete the form, thus not losing that new potential customer

iSMS Docs & Mobi

Send important notifications or collections letters to your customers. By clicking on a url in an SMS it opens a customised and personalised mobi site where the customer can View the letter or document, request to Speak to Agent, Upload Docs, or make a Payment

iSocial/iApp

  • Interact with customers on social networks live time!
  • Interactive Apps can now allow customer to:
    • Take up additional products and services
    • Resolve queries
    • Self service

Payments

With our multiple payment gateway integrations add a payment option to any interaction

Missed Call

As an alternative to codes (long, short and USSD), give a number a missed call and we call you right back

 

MULTICHANNEL INTERACTIVE DIGITAL SOLUTIONS

iVoice

  • Personal and persuasive
  • Increased response and conversion rates
  • Professionally recorded voice messages
  • Offers customers multiple options including live connection to an agent

iSMS

Unlike conventional SMS – interested customers are connected to an agent immediately Transforms a one-way sms notification or marketing lead into a live interactive encounter with the sender. Hot Lead transfer increases response and conversion rates!

iMail

Turn conventional email campaigns into engaging interactions or instant customer service for those with enquiries to statements or announcements

iUSSD

Interact with customers for pre-vetting, conduct affordability checks, customer surveys, authenticate, collect affordability information

iMMS

Send interactive MMS Statements

  • Customers can immediately connect to agent to make queries on statements or take up an offer

Self Service

  • Optimise performance with “unified” self-service apps across multiple channels
  • Empower your customers with self-service status of claims, payment dates, account top-ups, employee roll call

iConnect

  • Turn conventional short or longcodes (Please Call Me’s) into interactive Codes
  • Hot Transfers to optimise response/conversion rates
  • Calling customers back result in a loss of up to 45%

iWeb

  • Make the “call me back’ facility interactive with customers connecting to an agent immediately
  • Avoid web site drop off by initiating a phone call to your customer and assist them to complete the form, thus not losing that new potential customer

iSMS Docs & Mobi

Send important notifications or collections letters to your customers. By clicking on a url in an SMS it opens a customised and personalised mobi site where the customer can View the letter or document, request to Speak to AgentUpload Docs, or make a Payment

Social/iApp

  • Interact with customers on social networks live time!
  • Interactive Apps can now allow customer to:
    • Take up additional products and services
    • Resolve queries
    • Self service

Payments

With our multiple payment gateway integrations add a payment option to any interaction

Missed Call

As an alternative to codes (long, short and USSD), give a number a missed call and we call you right back