OPTIMISE RESULTS ACROSS
THE CUSTOMER LIFECYCLE …

Monitor results, Improve performance

With Jumpstart iQ’s powerful reporting and analytics tool
effectively manage campaigns and be empowered to make
data-based decisions.

Increase your response and conversion rates today using interactive digital solutions!

Increase your response and conversion rates today using interactive digital messaging!

USES AND FEATURES

BENEFITS

Inbound Marketing Campaigns

  • TV or other media using USSD, LongCode or ShortCode
  • Instant connectivity of HOT LEADS resulting in 180% higher conversions, over 240% ROI
  • Over 80% connection rate
Acquisitions
  • Increase response rates 2-4%. Increase conversions on leads lists. INCREASE SALES!
Credit Limit Increase
  • Increase credit limit take-ups by 3-6%. INCREASE SPEND!
Collection Campaign
  • Execute sophisticated collections strategies across all types and stages of debt in any language
  • Increase inbound calls from delinquent customers by 3-4 times. INCREASE PTP’s and PAYMENTS!
Notifications
  • Reduce volumes of calls handled by agents and optimise call centre activities
  • Reduce Operating Costs
Surveys
  • Integrated multi-channel surveys
  • Simple and scalable design
Self Service
  • Automate repetitive tasts
  • Improve customer experience whilst reducing call centre costs. IMPROVE PROFITABILITY!

USES AND FEATURES

Inbound Marketing Campaigns

  • TV or other media using USSD, LongCode or ShortCode
    • Instant connectivity of HOT LEADS resulting in 180% higher conversions, over 240% ROI
    • Over 80% connection rate
  • Acquisitions
    • Increase response rates 2-4%. Increase conversions on leads lists. INCREASE SALES!
  • Credit Limit Increase
    • Increase credit limit take-ups by 3-6%. INCREASE SPEND!
Collection Campaign
  • Execute sophisticated collections strategies across all types and stages of debt in any language
  • Increase inbound calls from delinquent customers by 3-4 times. INCREASE PTP’s and PAYMENTS!
Notifications
  • Reduce volumes of calls handled by agents and optimise call centre activities
  • Reduce Operating Costs
Surveys
  • Integrated multi-channel surveys
  • Simple and scalable design
Self Service
  • Automate repetitive tasts
  • Improve customer experience whilst reducing call centre costs. IMPROVE PROFITABILITY!

Benefits

  • Drive self-service!
  • Optimise agent utilisation
  • Customers can connect to an agent real time
  • Increase response and conversion rates
  • Improve your ROI
  • Consistent customer experience across the full customer life cycle
  • Champion-challenge testing for optimal results
  • Multi-language capability – proudly South African!

MARKETING (ACQUISITIONS)

Broadcast personalised marketing messages directly to your target audience allowing them to respond in real time.

With JumpStart iQ turn the “we’ll call you back” communication or TV marketing campaigns into “instant connections” to the agent and DOUBLE your conversions. Our “hot lead” connectivity transfers a customer to an agent that wants to engage NOW. A costly outbound campaign (we’ll call you back) only has a 45% chance of reaching the customer on the first call back attempt JumpStart iQ consistently connects over 80% of leads back to an agent.

JumpStart iQ can be used to support your own marketing campaigns, make use of a celebrity voice or your own brand voice persona to further market your company image and brand, and drive consistency for your customer’s experience.

BENEFITS:

  • With instant connectivity your customer is informing you that they are available and willing to ENGAGE
  • Instant connectivity at no cost to the customer leads to an optimal experience and higher customer satisfaction
  • Drive Self-Service – Improve customer experience whilst reducing call center costs. IMPROVE PROFITABLY!

EXAMPLES:

  • Product offerings and sales initiatives
  • Credit limit increase offers 
  • Marketing club memberships and subscriptions Opt-in, subscriber-based services
  • Pre-screening
  • Subscription renewals

COLLECTIONS

Companies that make contact with customers early collect more.

A significant proportion of debtors are able and willing to pay but forget, do not find the time or are too embarrassed to talk about their financial difficulties with an agent. As a result, customers are more likely to be satisfied with this form of communication, so respond positively, driving a high recovery rate, lower customer debt provision and reduction in the cost of collecting debt.

Where customers do want to speak to an agent from any of the preferred channels (iVoice, iSMS or iConnect) this solution can immediately connect them.

With each different message you can set the tone from a friendly reminder for early stage collections to a more firm serious tone for late stage collections.

BENEFITS:

  • Increase inbound calls from delinquent customers by 3-4 times. INCREASE PTPs and PAYMENTS!
  • Create promise to pay (PTP) arrangements without the use of an agent
  • Optimise call centre activities and agent efficiencies
  • Increase productivity with more right party contacts
  • Ability to change caller CLI to increase number of customers reached

EXAMPLES:

  • Past-due bill reminders with payment processing options
  • Execute sophisticated collections strategies across all types and stages of debt in any language

NOTIFICATIONS

Proactive customer service and targeted outbound notifications using iVoice or iSMS are an inexpensive way to differentiate your business and build customer loyalty.

When problems arise, proactive automated notifications can cut down on inbound calls and alleviate customer frustration.
With JumpStart iQ, our iVoice and iSMS solution can push thousands of messages, quickly and reliably.

Using speech recognition and DTMF to verify customer details provides crucial information, and route calls back to a live agent only when more information is required. Entire transactions can be carried out without the use of an agent, which allows agents’ time to be better utilised with more complex interactions, reducing operating costs.

Customers want news they can use. iVoice and iSMS messages can be personalised at the individual or group level to ensure messages are relevant and useful. Interactivity also enhances the customer experience by providing the ability to act on messages they receive.

BENEFITS:

  • Relevant and interactive
  • Fast and reliable
  • Reduce volumes of calls handled by agents Reduce operating costs
  • Optimise call centre activities and agent utilisation

Enable immediate and convenient action on notifications – “We see you missed your flight to Durban this morning. Would you like to book a new flight now?”

EXAMPLES:

  • Announcements
  • Reminders and status updates
  • Product and service alerts
  • new customer welcome messages
  • Emergency alerts and updates
  • Problem reporting and problem resolution updates
  • Notifications of changes (account status, rates), shipping info, travel delays or changes
  • Transaction confirmations

SURVEYS

If your customer has something to say you want to ensure you hear it. However, unless giving this feedback is made easy and convenient you may never receive it.

When problems arise, proactive automated notifications can cut down on inbound calls and alleviate customer frustration.
With JumpStart iQ, our iVoice and iSMS solution can push thousands of messages, quickly and reliably.

Using speech recognition and DTMF to verify customer details provides crucial information, and route calls back to a live agent only when more information is required. Entire transactions can be carried out without the use of an agent, which allows agents’ time to be better utilised with more complex interactions, reducing operating costs.

BENEFITS:

  • Integrated multi-channel surveys
  • Simple and scalable design
  • Centralised reporting and business intelligence

EXAMPLES:

  • Customer satisfaction measurement
  • Call centre agent performance assessment